Atera Status

All Systems Operational

RMM Services Operational

Main Dashboard Operational

Agents Health Operational

System Alerts Operational

PSA Services Operational

Helpdesk Operational

Reports Operational

Billing Operational

End User Customer Portal Operational

Admin Console GUI Operational

System Schedulers Operational

Remote Control Operational

Email Security Services Operational

API Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Splashtop Scheduled Maintenance Mar 26, 2023 04:30-05:30 EDT

"We have been informed that Splashtop will be performing maintenance on their systems, which may affect our service. This maintenance is scheduled to take place on Sunday March 26 between 8:30-9:30 AM UTC (Sunday PDT 1:30-2:30 AM, JST 5:30-6:30PM), and is expected to last for 1 hour. During this period, you may experience interruptions or slow performance when using Splashtop.
We apologize for any inconvenience this may cause and assure you that we are doing everything we can to minimize the impact of this maintenance on our service. We will continue to monitor the situation closely and provide updates as necessary."
Posted on Mar 22, 2023 - 12:03 EDT

Past Incidents

Mar 23, 2023

No incidents reported today.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

Degraded / Slow GUI performance

Resolved - This incident has been resolved.
Mar 15, 12:55 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 12:01 EDT

Identified - We are aware that some of our customers may be experiencing system slowness, and we want to assure you that our team is working diligently to restore normal service as quickly as possible. We apologize for any inconvenience this may have caused and appreciate your patience and understanding
Mar 15, 10:47 EDT

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 12, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 03:00 EDT

Scheduled - Please be advised that the Atera platform will be undergoing scheduled maintenance for our customers.
You may experience a brief decline in the responsiveness of the admin console interface during this time.
Mar 9, 04:17 EST

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.