Atera Status

All Systems Operational

RMM Services Operational

Main Dashboard Operational

Agents Health Operational

System Alerts Operational

PSA Services Operational

Helpdesk Operational

Reports Operational

Billing Operational

Admin Console GUI Operational

System Schedulers Operational

Remote Control Operational

Email Security Services Operational

API Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 15, 2019

No incidents reported today.

Sep 14, 2019

Resolved - This incident has been resolved.
Sep 14, 17:27 UTC

Identified - Some customers may experience issues login to the app directly from the website. As a workaround , please use the following url to login : https://app.atera.com/login
Sep 14, 17:07 UTC

Planned scheduled version maintenance

Completed - The scheduled maintenance has been completed.
Sep 14, 10:17 UTC

Update - Scheduled maintenance is still in progress. Please refresh your window once it ends if you run into problems.
Sep 14, 09:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:17 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 14, 09:16 UTC

Sep 13, 2019

No incidents reported.

Sep 12, 2019

Resolved - Server is fully operational now.
Sep 12, 22:51 UTC

Identified - It seems one of our SQL servers who went unresponsive is still struggling. Customers may still experience slow response time. We're on it.
Sep 12, 22:23 UTC

Slow page response times

Resolved - We identified an issue with one of the SQL that went unresponsive. The issue is now resolved and service is fully operational. We're sorry for the inconvenience.
Sep 12, 22:10 UTC

Investigating - Some of our customers in US might experience slower pages response time / login issues. Our dev and ops team are investigating.
Sep 12, 20:47 UTC

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

Planned Maintenance - BETA Environment

Completed - The scheduled maintenance has been completed.
Sep 8, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 09:00 UTC

Update - Please be informed that we will be performing maintenance on BETA a environment (app2.atera.com).
During this time-frame, the environments will not be available. We apologize for any inconvenience this may cause.”
Sep 6, 08:54 UTC

Scheduled - Please be informed that we will be performing maintenance on BETA environment.
During this time-frame, the environment will not be available. We apologize for any inconvenience this may cause.
Sep 6, 08:48 UTC

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.

Sep 2, 2019

No incidents reported.

Sep 1, 2019

No incidents reported.