All Systems Operational
RMM Services Operational
Main Dashboard ? Operational
Agents Health ? Operational
System Alerts ? Operational
PSA Services Operational
Helpdesk ? Operational
Reports ? Operational
Billing ? Operational
End User Customer Portal Operational
Admin Console GUI ? Operational
System Schedulers ? Operational
Remote Control ? Operational
Email Security Services ? Operational
API Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Splashtop Scheduled Maintenance Mar 26, 2023 04:30-05:30 EDT
"We have been informed that Splashtop will be performing maintenance on their systems, which may affect our service. This maintenance is scheduled to take place on Sunday March 26 between 8:30-9:30 AM UTC (Sunday PDT 1:30-2:30 AM, JST 5:30-6:30PM), and is expected to last for 1 hour. During this period, you may experience interruptions or slow performance when using Splashtop.
We apologize for any inconvenience this may cause and assure you that we are doing everything we can to minimize the impact of this maintenance on our service. We will continue to monitor the situation closely and provide updates as necessary."

Posted on Mar 22, 2023 - 12:03 EDT
Past Incidents
Mar 23, 2023

No incidents reported today.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023
Resolved - This incident has been resolved.
Mar 15, 12:55 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 12:01 EDT
Identified - We are aware that some of our customers may be experiencing system slowness, and we want to assure you that our team is working diligently to restore normal service as quickly as possible. We apologize for any inconvenience this may have caused and appreciate your patience and understanding
Mar 15, 10:47 EDT
Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023
Completed - The scheduled maintenance has been completed.
Mar 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 03:00 EDT
Scheduled - Please be advised that the Atera platform will be undergoing scheduled maintenance for our customers.
You may experience a brief decline in the responsiveness of the admin console interface during this time.

Mar 9, 04:17 EST
Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.