Splashtop & live manage actions issues

Incident Report for Atera

Resolved

Pubnub issue is now resolved. All actions function as expected.

Posted Oct 01, 2018 - 13:52 EDT

Identified

Problem is related to our messaging infrastructure platform (pubnub) , we are working with them to solve it.
For more information, please check : http://status.pubnub.com/

Posted Oct 01, 2018 - 13:29 EDT

Investigating

Some customers may experience problems using Splashtop or live manage actions, our teams are working to get it solved ASAP.

Posted Oct 01, 2018 - 13:25 EDT

This incident affected: Admin Console GUI and Remote Control.