Application slowness - EU customers

Incident Report for Atera

Resolved

This incident has been resolved.
Posted Jan 25, 2023 - 08:10 EST

Update

The connectivity has been restored. For hanging browser sessions, we recommend refreshing the page and try to log back in. We are currently monitoring and observing the outcome.
Posted Jan 25, 2023 - 06:57 EST

Update

Although Microsoft reversed a WAN alteration they put in place, some of our customers might still experience login issues. We are currently investigating.
Posted Jan 25, 2023 - 06:34 EST

Monitoring

Microsoft reversed a WAN alteration they put in place, which appears to have resolved the issue. We are now observing the outcomes.
Posted Jan 25, 2023 - 05:40 EST

Identified

There are currently network issues being reported in the Azure environment by Microsoft, which may result in some of our customers experiencing slow application performance. Our team is collaborating with Microsoft engineers to resolve the issue as quickly as possible. For more information please refer to this link : https://azure.status.microsoft/en-gb/status
Posted Jan 25, 2023 - 03:43 EST
This incident affected: Admin Console GUI.