Reply to ticket via email not working

Incident Report for Atera

Resolved

This incident has been resolved.

Posted Dec 01, 2020 - 11:06 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 30, 2020 - 12:35 EST

Identified

Some customers may experience issues with getting replies to tickets via email. Our teams are working to get it resolved as soon as possible. As a workaround, configure the SMTP settings to fix this problem

Posted Nov 30, 2020 - 09:40 EST

This incident affected: PSA Services (Helpdesk).