Reply to ticket via email not working
Incident Report for Atera
This incident has been resolved.
Posted Dec 01, 2020 - 11:06 EST
A fix has been implemented and we are monitoring the results.
Posted Nov 30, 2020 - 12:35 EST
Some customers may experience issues with getting replies to tickets via email. Our teams are working to get it resolved as soon as possible. As a workaround, configure the SMTP settings to fix this problem
Posted Nov 30, 2020 - 09:40 EST
This incident affected: PSA Services (Helpdesk).