Splashtop Service Interruption

Incident Report for Atera

Resolved

This incident has been resolved.

Posted Oct 30, 2023 - 16:42 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 30, 2023 - 15:10 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 30, 2023 - 14:55 EDT

Investigating

We are currently aware of connectivity issues impacting Splashtop functionality within our RMM platform. Users may experience difficulties accessing their remote computers during this time (intermittently). A server issue has been identified by Splashtop engineers and it is currently being worked on. We apologize for the inconvenience. For updates, please monitor https://status.splashtop.com/

Posted Oct 30, 2023 - 14:39 EDT

This incident affected: Remote Control.