Splashtop Service Interruption

Incident Report for Atera

Resolved

This incident has been resolved.

Posted Oct 30, 2023 - 11:34 EDT

Monitoring

A fix has been implemented and we are monitoring the results. https://status.splashtop.com/

Posted Oct 30, 2023 - 11:09 EDT

Identified

We are currently aware of connectivity issues impacting Splashtop functionality within our RMM platform. Users may experience difficulties accessing their remote computers during this time. A server issue has been identified by Splashtop engineers and it is currently being worked on. We apologize for the inconvenience. For updates, please monitor https://status.splashtop.com/

Posted Oct 30, 2023 - 10:39 EDT

This incident affected: Remote Control.