Search, Ticket Creation, and Update Functions Experiencing Issues

Incident Report for Atera

Resolved

This incident has been resolved.
Posted Jul 20, 2025 - 04:13 EDT

Update

We are continuing to monitor for any further issues.
Posted Jul 20, 2025 - 04:12 EDT

Update

We continue to monitor the situation closely and are working with Microsoft engineers to address the issue.
Please note that this currently impacts services for some US customers; EU services remain unaffected.
Posted Jul 15, 2025 - 02:11 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 14, 2025 - 20:52 EDT

Investigating

We are currently investigating the issue.
Posted Jul 14, 2025 - 18:53 EDT
This incident affected: PSA Services (Helpdesk).
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