Splashtop degraded performance

Incident Report for Atera

Resolved

This incident has been resolved.
Posted May 14, 2025 - 16:07 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 14, 2025 - 14:44 EDT

Identified

We’re currently experiencing an issue with Splashtop remote connections. You may be able to connect after multiple attempts.
As a temporary workaround, please use AnyDesk for remote access.
Posted May 14, 2025 - 10:38 EDT
This incident affected: Remote Control.