Issue with Payment Processing

Incident Report for Atera

Resolved

This incident has been resolved.

Posted Jan 17, 2025 - 12:07 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 17, 2025 - 10:29 EST

Update

We are continuing to investigate this issue.

Posted Jan 17, 2025 - 10:01 EST

Investigating

We are aware that some customers may encounter issues while attempting to make purchases. This is due to an outage with our third-party payment provider, BlueSnap.
Our team is actively working with BlueSnap to resolve this issue as quickly as possible. For updates on BlueSnap's status, please visit: https://status.bluesnap.com/.
We appreciate your patience and understanding.

Posted Jan 17, 2025 - 09:48 EST