Connection timeouts to app.atera.com

Incident Report for Atera

Resolved

This incident has been resolved.

Posted Oct 27, 2026 - 11:31 EDT

Monitoring

Cloudflare implemented a fix.
More details can be found at: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew

Posted Oct 27, 2026 - 11:23 EDT

Investigating

Some customers are unable to access app.atera.com. Cloudflare has identified a third-party issue affecting traffic that passes through external vendor firewalls after recent firmware upgrades. Affected customers may see:

ERR_TIMED_OUT on standard HTTPS websites
ERR_EMPTY_RESPONSE on non-standard HTTPS ports (e.g., 8443)

Cloudflare advises that this can only be resolved through changes on the customer side, in the firewall software or network configuration. If you’re affected, please check with your firewall vendor or network team.

More details can be found at: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew

Posted Oct 27, 2026 - 10:39 EDT