Missing devices in agent console
Incident Report for Atera
Resolved
This incident has been resolved.
Posted Feb 21, 2022 - 13:07 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 21, 2022 - 11:55 EST
Investigating
We have received complaints of missing Tickets/Devices or incorrect ticket statuses.

Our engineers are working to restore normal service function.
Posted Feb 21, 2022 - 11:41 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 21, 2022 - 10:38 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 21, 2022 - 10:35 EST
Investigating
We've received complaints of missing devices in Agent Console.

Our engineers are working to restore normal service function.
Posted Feb 21, 2022 - 10:14 EST
This incident affected: RMM Services (Main Dashboard) and Remote Control.