Degraded Login Performance

Incident Report for Atera

Update

We are continuing to monitor for any further issues.

Posted Oct 19, 2026 - 14:56 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 19, 2026 - 10:21 EDT

Update

We made some changes at the database level to address the performance issue. We are now closely watching the results and will provide another update soon.

Posted Oct 19, 2026 - 03:37 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 19, 2026 - 02:57 EDT

Investigating

We are currently experiencing slow or failing logins. Some users may be unable to sign in or may see long loading times. Our team is investigating and we will share an update shortly.

Posted Oct 19, 2026 - 02:27 EDT

This incident affects: Admin Console GUI.