Degraded / Slow GUI performance

Incident Report for Atera

Resolved

This incident has been resolved.

Posted Oct 18, 2023 - 02:13 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 17, 2023 - 12:40 EDT

Update

We are currently still experiencing high DB load impacting system performance. Our engineering teams, along with Microsoft partners, are actively working to isolate and resolve the issue as quickly as possible. Updates will follow shortly. We apologize for the inconvenience

Posted Oct 17, 2023 - 07:23 EDT

Investigating

Some of our customers may experience system slowness, we're working to get the service back to operational as quickly as possible.

Posted Oct 17, 2023 - 03:02 EDT

This incident affected: RMM Services (Main Dashboard).