Splashtop in MAC Overtakes Active Window
Incident Report for Atera
Resolved
This incident has been resolved.
Posted Aug 06, 2019 - 13:51 UTC
Monitoring
A fix has been uploaded o production. It may take up to 12 hours for all agents to receive this update. However, restarting the service will force an update and fix the issue immediately.
Posted Aug 06, 2019 - 10:49 UTC
Identified
When using Splashtop with a MAC device, in some cases, the Splashtop will overtake the active window. Our Dev team identified the issue and is working on releasing a fix for this ASAP!
Posted Aug 06, 2019 - 08:00 UTC
This incident affected: Remote Control.