Delayed Email-to-Ticket Functionalities

Incident Report for Atera

Resolved

This incident has been resolved.

Posted Jan 18, 2024 - 11:07 EST

Monitoring

A fix has been implemented and we are monitoring the results. The queue has decreased and the performance is improved now.

Posted Jan 18, 2024 - 10:46 EST

Investigating

We are currently experiencing a delayed email queue, which may result in functionalities like email-to-ticket taking longer than expected. Our engineering team is actively working to resolve this issue as quickly as possible

Posted Jan 18, 2024 - 10:17 EST

This incident affected: Email Security Services.