Delayed Email-to-Ticket Functionalities
Incident Report for Atera
Resolved
This incident has been resolved.
Posted Jan 18, 2024 - 11:07 EST
Monitoring
A fix has been implemented and we are monitoring the results. The queue has decreased and the performance is improved now.
Posted Jan 18, 2024 - 10:46 EST
Investigating
We are currently experiencing a delayed email queue, which may result in functionalities like email-to-ticket taking longer than expected. Our engineering team is actively working to resolve this issue as quickly as possible
Posted Jan 18, 2024 - 10:17 EST
This incident affected: Email Security Services.